Oh no! We’re really sorry to hear that your box didn’t arrive safely! Before getting in touch with our customer support team, please check your delivery window. Keep in mind that the delivery driver has up until the end of the window to deliver your box. Please note, we are unable to call drivers when they are on route. The driver may have left the box in an alternative safe place, so please check the vicinity of your property. You may have received an SMS the night before your box was scheduled with a tracking link, so please check this for an update on your delivery. If you didn’t receive an SMS, there could be a few reasons why your first box hasn’t arrived.
1. You ordered after the cut off – If this is the case, your delivery is due the following week.
> Login to your Customer Dashboard > Click ‘Order History’ > Check relevant delivery date
2. Your order was not successful – when you placed your order, you should have received a confirmation email of your order.
If you didn’t get a confirmation email of your order, this could be because your order was not successful or your email was spelt incorrectly. Another way to check is if you were charged in your bank statement.