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eBook not downloading
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If your eBook is not downloading, please firstly ensure that your browser is up to date, you can find out here: 

If it still isn't working would you please follow these steps:

Clear all your cookies and caches on your web browser and try again.

If that doesn't work, please try a different web browser.

If you are still experiencing the same problem, please advise the following so we can investigate further:

- A screenshot of the error
- The browsers that you have tried
- The device you are using (type of phone, type of tablet, PC or Mac)

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